Welcome to elmroot.shop. To ensure a positive shopping experience for our customers, we have established the following Refund and Return Policy; please read it carefully before making a purchase.
Due to continuously rising operating costs and sustained financial losses in recent years, we have decided to conduct a clearance sale—selling at a loss—for the living room wooden tables and related furniture products featured on this website. Most items on the site are available in limited quantities; once certain items are sold out, they may not be restocked. Although we are currently in a clearance phase, we remain committed to providing standard order processing, logistics and delivery services, and after-sales support.
I. Order Processing and Shipping Times
Order Processing Time: Processed on the same day.
Shipping Time: Delivery typically takes approximately 2 business days.
Return Request Period: Within 30 days of receiving the item(s).
Refund Processing Time: Approximately 3 business days after the return request is approved.
Actual delivery times may be subject to delays caused by weather conditions, public holidays, or issues with the logistics service provider.
II. Return Conditions
If you are not satisfied with the item(s) you have received, you may request a return within 30 days of receipt.
Returned items must meet the following conditions:
The item remains in substantially good condition;
There is no apparent human-induced damage;
All original accessories are included;
The item remains in a condition suitable for resale.
If an item arrives damaged during transit, is shipped in error, or has quality defects, please contact us immediately for assistance.
III. Situations Where Refunds Are Not Available
Refunds may not be granted in the following circumstances:
The return request is submitted after the 30-day return period has expired;
The item exhibits human-induced damage;
Major accessories or components are missing from the item;
Issues arising from improper use or mishandling by the customer;
Specialty items that were explicitly marked as non-returnable or non-exchangeable at the time of purchase.
IV. Refund Processing Time
Once we have received the returned item(s) and completed our inspection, we will process your refund request as quickly as possible.
After the refund request has been approved, the refund amount will typically be credited back to your original payment account within 3 business days. The actual time it takes for the funds to appear in your account may vary depending on the processing speeds of your bank or payment platform.
V. Return Address
Please contact our Customer Service team to confirm your return details before shipping any items back to us.
Return Address: 800 S Harrison Pl, Mount Pleasant, IA, 52641
VI. Order Cancellation Policy
If your order has not yet been shipped, you may contact our Customer Service team to request a cancellation. If your order has already entered the shipping process, it may not be possible to cancel it directly; in this case, you will need to apply for a refund in accordance with our return policy after receiving the items.
VII. Contact Information
If you have any questions regarding refunds, returns, or your order, please contact us via the customer service portal on our website. We will assist you as soon as possible.
Thank you for your support and understanding.